Have you updated your contact details while working from home?

Working from home is the new norm for much of UNSW, so have you completed the transition to your new Microsoft Teams phone number?

Now, more than ever it’s important for us all to remain connected and contactable. As the wider UNSW community settles into working from home for the short term, it’s essential that you are able to be contacted by other staff but also by people who are external to the University should they need to reach you.

If your Teams number (or mobile number) is not updated on the relevant platforms, this could be having an impact on your ability to be contacted. 

Last year IT began migrating the desktop phone system from NEC to Microsoft Teams, and they have now begun the process of returning individual mobile phone numbers. 

This means that the old system is due to be retired and all business units, areas and individual staff will be contactable via their Teams number or mobile.

If your Teams number (or mobile number) are not updated on the relevant platforms, this could be having an impact on your ability to be contacted. 

The University switchboard now operates via the Teams network and with the recent migration there’s a lot of information and data missing from systems across UNSW. To ensure callers can be transferred to correct individuals we are requesting staff take five minutes to review the below and update their details. 

• Locate your Teams number if you haven’t done so already.
• Update your email signature with your Teams phone number.
• Set up your voicemail within Teams.
• Ensure your myUNSW profile is updated with your Teams number: this ensures calls can be transferred to you by the switchboard.
• Check your preference settings regarding how you wish to receive or divert calls where necessary.  
• If your team has a website, please update the contact details with relevant numbers that are publicly accessible. You might need to contact the Web Team for support. 
• Please log a request with IT to set up a Groups number for your business area. This is the Teams system replacement for the removal of office handsets and allows calls to be transferred to a whole area/team rather than individual users.

By completing the above steps, it will greatly assist the switchboard to be able to deliver calls to the relevant areas and ensure we can meet the needs of our students and stakeholders.