From round the clock security to UNSWAlert, safety support is available on campus in many forms.
As a new academic year begins, UNSW welcomes new and returning students and staff to campus. Whether it’s your first time here or you’re back in familiar surroundings, feeling safe and supported is key to a successful year. UNSW Protective Services is here 24/7 with services to help you stay safe – day and night.
Campus security officers
In December 2024, UNSW welcomed ACESGroup as our new contracted security service provider. Visible in their orange uniforms, campus security officers patrol 24/7 to ensure a rapid response to any incidents.
Catch the free night shuttle bus
Keep an eye out for the bright yellow courtesy bus operating Monday to Friday, 7.30pm to 11.30pm (excluding public holidays). This free service covers the Kensington and Randwick campuses and surrounding streets. Track the bus in real-time using the SafeZone app to plan your journey, or and view the full shuttle bus timetable for more details on stops and timing.
Download the SafeZone app
The SafeZone app is your direct connection to UNSW Protective Services. Available to all students and staff, it helps you:
- Raise alerts: instantly notify our control room in case of emergencies or if you need first aid assistance.
- Report hazards and suspicious activity: use the Speak Up feature to share concerns easily.
- Real-time notification: in the event of serious incidents, SafeZone can notify you instantly through push notifications, SMS or email when there are serious incidents.
Download the free app on the App Store or Google Play.
Request a safety escort
Need help getting to your car, bus stop or taxi rank after hours? UNSW Protective Services offers a free safety escort service available all year round. Simply call 9385 6000 or visit one of the Help Points on campus to request assistance.
Locate a help point
Help points are strategically located across the campus. Press the help button to connect directly with campus security for immediate assistance.
Beware of scams
Stay alert and protect yourself from scams. Avoid sharing personal information or giving money to strangers. If you suspect you’re being scammed, report it or contact campus security for support.
Keep valuables secure
Laptops, tablets and mobile phones are the most reported stolen items at UNSW. Keep these items with you and never leave them unattended, even briefly.
Visit the Gate 2 security office
The security office at Gate 2 on High Street is open 24/7. You can report incidents, inquire about lost property, and use it as a safe meeting point or a place to wait for a taxi or Uber pick-up at night.
Assistance with security buggies
For those with mobility challenges, UNSW offers security buggies, each with a capacity of up to six people, to assist in moving around campus.
Register for UNSW Alert SMS
Stay informed during major incidents by ensuring you've opted in for the UNSW Alert SMS service and that your mobile number is up to date to receive critical alerts and instructions. You can check this or update details through the myunsw staff profile.
Contact campus security
For assistance, call:
- SafeZone App
- 9385 6000 (general inquiries)
- 9385 6666 (emergency line)
For more information on staying safe at UNSW, visit the UNSW Protective Services website, read about UNSW’s approach to Your Safety or download the SafeZone app today.
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